Threat Lab
Supporting Safer and More Secure Online Participation
SMEX’s Digital Safety Helpdesk assists internet users facing digital threats in the region
Tickets received
Tickets escalated
Journalists assisted
Activists assisted
Threat Lab Services
1. Digital Safety Assessments (DSA)
The Digital Safety Assessment helps partner organizations identify security gaps and strengthen their digital safety posture. We evaluate an organization’s digital health, highlighting strengths and exposing areas of risk, and deliver tailored recommendations to improve overall security.
2. Digital Safety Helpdesk
The Digital Safety Helpdesk supports activists, journalists, bloggers, marginalized communities, and human rights defenders in Arabic-speaking countries experiencing cybersecurity incidents or online threats.
3. Digital Forensic Incident Report (DFIR)
The Digital Forensics Lab uncovers digital threats that impact people’s safety and privacy. Our cybersecurity experts analyze compromised devices, investigate suspicious applications, and research spyware, malware, and surveillance tools to understand how they are used.
The DFL’s goal is to support individuals, journalists, and members of civil society in navigating risks that could compromise their digital security.
Our Forensic Lab service is in the process of being integrated fully into the Threat Lab’s public offerings.
Threat Lab Service Areas
Facing a digital attack, hacked account, online harassment, or security threat?
Reach out to us immediately.
Our Digital Safety Helpdesk provides fast, confidential, and human-centered support.
We can help with:
Account security and recovery
Phishing and hacking incidents
Online harassment and threats
Privacy and digital safety guidance